For existing patients
Your patient portal
Request appointments, message us, see your results, and handle refills without a phone call, day or night.
What you can do
- Request or reschedule an appointment
- Message your care team securely
- View lab and test results
- Request prescription refills
- Review your visit summaries
- Check in before your appointment
- Pay your bill, with or without an account
Get the app
athenaPatient puts the portal on your phone, the easiest way to check in, message us, and see results.
Setting up your account
- Register as a patient: if you have not yet, start here.
- Watch for the email invitation from athenahealth. Check your spam folder if it does not arrive.
- Create your password and confirm your identity using the link in that email.
- Download athenaPatient and sign in with the same credentials.
- Turn on notifications so you know when results or messages arrive.
Stuck at any step? Call or text the office at (256) 715-9598. We set these up all day and can walk you through it.
Common questions
How do I set up my portal account?
You will receive an email invitation from athenahealth after you register as a patient. Click the link, create a password, and confirm your identity. If you did not get an invitation, call the office at (256) 715-9598 and we will resend it.
I forgot my password.
Use the "Forgot password" link on the portal login page. If you are still locked out, call the office and we can help.
Can I pay my bill without logging in?
Yes. The portal has a "Pay as a guest" option that lets you pay a bill without an account.
How quickly will someone answer my portal message?
We answer portal messages during office hours, usually within one business day. For anything urgent, call the office. For emergencies, call 911.
Can I schedule an appointment in the portal?
You can send an appointment request through the portal or the athenaPatient app, and our staff will schedule it and confirm with you. If you need to be seen the same day, call the office at (256) 715-9598 instead. The phone is faster.
Is the portal secure?
Yes. The portal is operated by athenahealth and is encrypted and access-controlled, the same way online banking is. It is the right place to send health information, unlike regular email.